Helping People Communicate Better in a Complicated World.
Through teaching, research, writing, and professional development, I explore the communication challenges shaping our classrooms, workplaces, organizations, and increasingly AI-mediated lives.
What Sets Me Apart
- 40+ Peer-Reviewed Studies
- Text & Academic Book Author
- Validated Assessment Tools
- Award Winning Teacher
- Executive Leadership Experience
- AI & Human Communication
Our Services
Most Organizational Problems Are Communication Problems in Disguise.
Most communication consulting rests on intuition and a good story. Mine rests on measurement. I've spent my career as a communication researcher developing and validating the instruments that assess how people actually communicate at work — how supervisors' communication styles predict whether their teams stay, how training transfers or fails to, how risk and change get heard or ignored. That research became textbooks, journal articles, and two decades of teaching it to students and executives. It's also the foundation of every engagement I take on. We start by finding out what's actually happening in your organization. Then we fix the right thing.
Latest Textbooks
- Fifth edition with OUP
- Research design to final report
- New AI-era methods coverage
- AI explained without jargon
- Five-dimension AI literacy framework
- Spot hallucinations, hype, and doom
- Mindfulness applied to communication
- Conflict, culture, and connection
- Free, openly licensed, plus workbook
- Three editions, still free
- Ethics at the center
- Foundation of speaker training